Case Studies – Cloud IT Manager

Client Work

Real Problems.
Real Outcomes.

We work with UK SMEs across a range of sectors to solve practical IT, security, and compliance challenges. These case studies show the work, the decisions, and the outcomes — without the marketing gloss.

50+
Organisations supported
8
Service areas covered
100%
Remote delivery
UK
Based & focused
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Service Desk Setup ITSM
⚖️ Professional Services · 40 employees

From Email Chaos to Structured Service Desk in Three Weeks

A professional services firm was running IT support entirely over email and WhatsApp. Tickets got missed, priorities were unclear, and nobody knew what was outstanding. We scoped, configured, and launched a service desk — with SLAs, categories, and escalation paths — in three weeks.

📉
70% reduction in missed support requests within 60 days
⏱️
SLA compliance at 91% in first full month
Cyber Essentials Plus Security
🏥 Healthcare Adjacent · 28 employees

Cyber Essentials Plus Achieved Before a Hard Procurement Deadline

A health technology supplier had six weeks to achieve CE Plus certification before losing a major NHS contract opportunity. Starting with three failing controls, we remediated, prepared, and supported them through certification — with a week to spare.

🏅
CE Plus certified in 5 weeks from engagement
💼
NHS contract secured — worth significantly more than the engagement cost
Hybrid Connectivity Azure
🏭 Manufacturing · 120 employees

Secure Azure Hybrid Connection Replacing an Unreliable Legacy VPN

A manufacturing business was relying on a decade-old VPN that dropped multiple times per week, affecting access to cloud applications. We replaced it with a properly designed site-to-site connection with monitoring, failover, and documentation.

📶
Zero unplanned outages in 6 months post-implementation
Latency reduced by 60% for cloud-hosted ERP system
Automation Managed Services
💻 SaaS Business · 55 employees

Automating Patching, Access Reviews, and Compliance Reporting Across Microsoft 365

A growing SaaS company had accumulated significant manual overhead around patching, joiner/leaver processes, and producing evidence for client security questionnaires. We designed and implemented automation workflows across their M365 environment, reducing manual effort and eliminating gaps.

🤖
12 hours/week of manual IT effort eliminated
📋
Evidence packs now generated automatically for each client audit
ISO 9001 Compliance
🚚 Logistics & Supply Chain · 65 employees

ISO 9001 Certification to Support Tender Qualification in a New Market

A logistics business wanted to move into public sector contracts but lacked ISO 9001 certification — a requirement in every tender they'd attempted. We scoped, built, and embedded a QMS that passed first-time certification and was actively used by the ops team within six months.

🏆
First-time certification with no major non-conformances
📈
Two public sector tenders submitted and progressed within 90 days
MSP Review ITSM
🏛️ Charity Sector · 30 employees

MSP Contract Review Uncovering £18k in Hidden Annual Costs Before Renewal

A charity was about to renew their MSP contract on auto. We reviewed the contract ahead of renewal and identified ambiguous scope clauses, absent SLA remedies, and charging triggers that had already cost them more than expected. They renegotiated and saved materially on renewal.

💰
~£18k/year in identified hidden and chargeable items
📄
Contract renegotiated with clearer scope and enforceable SLAs
UniFi Networking
🏢 Professional Services · 50 employees

UniFi Network Redesign — Replacing Flat Network with Properly Segmented Infrastructure

A professional services firm had a flat network with no VLAN separation — guest Wi-Fi, servers, CCTV, and staff devices all on the same segment. We designed and configured a segmented UniFi environment remotely, eliminating the risk without a site visit.

🔐
Full VLAN segmentation across corporate, guest, IoT, and CCTV
📡
Remote configuration completed without a site visit
📁
More case studies coming soon New work is added regularly. Get in touch to discuss your specific challenge.
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We're adding new work regularly. Get in touch to discuss your specific challenge.

What Clients Say

In their own words

The gap analysis was genuinely useful — not a box-ticking exercise. They found things we hadn't thought to look for and explained what actually mattered without overcomplicating it.
👤
Operations Director
Engineering firm, 85 employees
ISO 27001
We had six weeks to get CE Plus or lose the contract. They were calm, methodical, and got us there with time to spare. The remediation guidance was clear and practical — not vague advice.
👤
IT Manager
Health technology supplier, 28 employees
Cyber Essentials
I was sceptical about the MSP contract review — I thought I knew what was in it. They found £18k of exposure I'd completely missed. Absolutely worth doing before any renewal.
👤
Finance & Operations Lead
Charity, 30 employees
MSP Review

Got a challenge we haven't covered yet?

We work across a wide range of IT, security, and compliance problems. If you don't see your specific situation above, get in touch — we'll tell you honestly whether we can help.